The operator behind the enterprise logos

For the last 8+ years, I've lived at the intersection of customer success, growth marketing, and conversational AI.

I currently work as a Global Growth Manager at Gupshup, where I manage the post-sales journey for enterprise giants like Netflix, Google, YouTube, Bosch, HSBC, and Carl Zeiss. My mandate is simple: make sure these massive brands actually get ROI from WhatsApp Business, RCS, and conversational AI.

I've personally contributed to a ₹10 Crore pipeline, run 60+ enterprise discovery workshops, and designed conversational journeys that boosted engagement by 30%.

I started consulting because I see the exact same pattern everywhere: brands invest millions in acquiring customers and buying messaging tools, but fail entirely at building the actual conversational journeys that retain them.